*
First Name:
*
Last Name:
Address:
Address 2:
City:
State:
Alaska
Alabama
Arkansas
Arizona
California
Colorado
Connecticut
District of Columbia
Delaware
Florida
Georgia
Hawaii
Iowa
Idaho
Illinois
Indiana
Kansas
Kentucky
Louisiana
Massachusetts
Maryland
Maine
Michigan
Minnesota
Missouri
Mississippi
Montana
North Carolina
North Dakota
Nebraska
New Hampshire
New Jersey
New Mexico
Nevada
New York
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Virginia
Vermont
Washington
Wisconsin
West Virginia
Wyoming
Zip:
*
Phone Number:
(
)
-
*
E-mail Address:
*
Room Number:
Dates of stay
*
Arrived:
Now
*
Departed:
Now
Arrival
Front Entrance / Lobby (Appearance):
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Friendliness of Front Desk Staff:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Efficiency of Check-in Process:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Did our staff use your name?:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Guest Room
First Impression:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Amenities:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Maintenance:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Housekeeping
Cleanliness:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Timeliness:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
The Lighthouse Restaurant
Friendliness of Staff:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Quality of Food and Service:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Overall Experience:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Conference Center
Room Quality:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Quality of Food and Service:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Friendliness of Staff:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Golf and Pro Shop
Friendliness of Staff:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Condition of Golf Course:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Quality of Merchandise Selection:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Spa and Spa Salon
Overall Facility:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Cleanliness:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Service:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Friendliness of Staff:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Fitness Center
Overall Facility:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Cleanliness:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Condition of Equipment:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Departure
Accuracy of Bill:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Friendliness of Staff:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Efficiency of Check-Out Process:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
General Comments
Overall Impression:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
How would you rate us for value?:
Exceeded Expectations
Met Expectations
Did Not Meet Expectations
Not Applicable
Would you recommend us?:
Yes
No
Were you primarily here for:
Leisure
Business Travel
Are you a property owner:
Yes
No
Additional comments: